Privacy Policy
Last Updated: October 17, 2025
1. Introduction
At ecn-apps, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
We comply with applicable data protection laws including the General Data Protection Regulation (GDPR) for European users and the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) for Mexican users.
Important: By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name
- Account Information: Username, password (encrypted), profile details
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Data: Messages, inquiries, and correspondence with us
- Project Information: Requirements, specifications, and materials you provide for custom development projects
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking Technologies: See our Cookie Policy for details
2.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (if you connect your account)
- Analytics providers (Google Analytics, etc.)
- Advertising networks (Google AdSense)
- Payment processors
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
- Provide, maintain, and improve our services
- Process and fulfill project orders and contracts
- Communicate with you about your projects and services
- Provide customer support and respond to inquiries
3.2 Business Operations
- Process payments and manage billing
- Send administrative information, updates, and security alerts
- Maintain and improve our website and services
- Conduct internal research and analytics
3.3 Marketing and Communications
- Send promotional materials and newsletters (with your consent)
- Display personalized advertisements
- Conduct surveys and gather feedback
3.4 Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms and Conditions
- Resolve disputes and troubleshoot problems
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data based on:
- Consent: You have given explicit consent for specific purposes
- Contract: Processing is necessary to fulfill our contractual obligations
- Legal Obligation: Processing is required by law
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights
5. How We Share Your Information
We do not sell your personal information. We may share your data with:
5.1 Service Providers
Third-party vendors who help us operate our business:
- Web hosting providers (servers, cloud storage)
- Payment processors (PayPal, Stripe, etc.)
- Email service providers
- Analytics and advertising platforms (Google Analytics, Google AdSense)
- Customer support tools
5.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.
5.3 Legal Requirements
We may disclose your information when required to:
- Comply with legal obligations, court orders, or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Protect the rights and safety of our users and the public
5.4 With Your Consent
We may share your information with other parties when you explicitly consent to such sharing.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Data: Retained while your account is active and for a reasonable period after closure
- Project Data: Retained for the duration of the project and up to 5 years for legal and archival purposes
- Marketing Data: Retained until you unsubscribe or withdraw consent
- Website Analytics: Aggregated data may be retained indefinitely
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Update your account information at any time
7.2 Data Portability
You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller (where technically feasible).
7.3 Deletion and Erasure
You have the right to request deletion of your personal information, subject to:
- Legal obligations requiring us to retain certain data
- Legitimate business needs (e.g., completing ongoing projects)
- Fraud prevention and security purposes
7.4 Opt-Out Rights
- Marketing Communications: Unsubscribe from promotional emails using the link in each message
- Cookies: Manage cookie preferences through your browser settings (see Cookie Policy)
- Interest-Based Advertising: Opt out through industry tools like NAI or DAA
7.5 Object to Processing
You have the right to object to certain types of processing, including direct marketing and processing based on legitimate interests.
7.6 Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
7.7 Complaint to Supervisory Authority
If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure servers
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Staff trained on data protection practices
- Incident Response: Procedures for detecting and responding to data breaches
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.
When transferring data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by relevant authorities
- Privacy Shield certification (where applicable)
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information promptly.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, including:
- Client project websites
- Social media platforms
- Tool integrations
- Partner services
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. Google AdSense and Advertising
We use Google AdSense to display advertisements on our website. Google may use cookies and similar technologies to:
- Display personalized ads based on your browsing history
- Measure ad performance and effectiveness
- Prevent fraud and abuse
You can manage your ad preferences through Google's Ad Settings. For more information, see Google's Privacy Policy at https://policies.google.com/privacy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification (for significant changes)
- Displaying a prominent notice on our website
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: ecn-apps
- Email: info@ecn-apps.com
- Website: https://ecn-apps.com
- Facebook: facebook.com/ecnapps
- LinkedIn: linkedin.com/company/ecn-apps
15. Data Protection Officer (DPO)
For GDPR-related inquiries, you may contact our Data Protection Officer at: info@ecn-apps.com
16. Specific Rights for Mexican Users (LFPDPPP)
Under Mexican law, you have the following ARCO rights (Access, Rectification, Cancellation, and Opposition):
- Access: Request information about your personal data in our possession
- Rectification: Request correction of inaccurate or incomplete data
- Cancellation: Request deletion of your personal data
- Opposition: Object to the processing of your personal data for specific purposes
To exercise these rights, please send a written request to info@ecn-apps.com with the subject "ARCO Rights Request."